Tietokeskus

IT support

Fighting computers is nerve-wracking and takes valuable time away from productive work. Instead, get a competent helpdesk to support your employees – as a clearly priced service, with a dedicated customer team for your business.

What does Tietokeskus’ IT support service include?

We usually solve IT problems on the first contact. Although our clients like us (NPS 89), we do not require a commitment to fixed-term contracts. We can also arrange local support when the situation requires an on-site visit. Our service is suitable for companies with dozens or hundreds of employees.

Employees will receive support for the use of endpoints, software and office services during agreed service hours, both in Finnish and English. Our aim is to solve problems at the first point of contact, either by phone, e-mail or with remote tools. We currently resolve up to 75% of support requests on first contact!

Our helpdesk will quickly solve such problems as these:

The workstation is frozen or the printer is clogged

A password is lost or forgotten

The employee does not have access to files or servers to which they should have access

An operating system crashes or needs an update

Software or applications do not work, or guidance is needed to use them

VPN or other connections needed for remote work are tangled

Why choose Tietokeskus for IT support?

Our customer service is proven quality

We are famous for our handy professionals who solve our customers’ IT problems faster than you could even hope for.

We haven’t made pricing too hard

On the contrary. Pricing is clear and based either on the number of end-users or on the minutes of service used.

Your users gain fast helpdesk services from a familiar team

The support is provided by Tietokeskus’ own trained experts. If necessary, you can use all 500 of Tietokeskus’ professionals if you need in-depth knowledge of cloud, security or data centre solutions.

We will not bind you to fixed-term service contracts

You can terminate your contract with immediate effect for the following month.

We provide IT support services for both PC and MAC computers.

If needed, we’ll get help from elsewhere on your behalf

If necessary, we can easily get help from application providers or ask for help from the right source, such as your telecoms operator.

“The Tietokeskus helpdesk is a really good service. We get IT needs and problems from all over the world, and if we can’t solve them ourselves, they can always provide expert help quickly. You can call or e-mail the helpdesk and they will respond quickly, usually by phone.”

Teuvo Halonen
Chief Financial Officer
Read this customer story

“With the outsourcing, we also introduced a monthly measurement of user support, which is a very good thing. The results have been good and we can see from the indicators that everything is working.”

Tomi Tutti
IT Manager
Read the customer story

You can also order additional services make your staff’s everyday life even easier

A call-back service, allowing the employee to choose the appropriate service time themselves

PCaaS

Telecommunications and LAN as a service

Need local support?

Sometimes the situation requires an on-site visit. Our local support is really close: we operate in several locations around Finland. We offer local support as an additional service to the helpdesk service.

If your employees need on-site assistance on a regular basis, or even just for a short period of time during a change, we can set up a local support point on your premises. Our expert will be on call at the point at the agreed time. Your employees will gain help with problems quickly, as well as guidance on how to use the equipment and software.

A local support point can be an ongoing operation, or it can be set up on a temporary basis, for example, to cover the period of a move of premises or the introduction of new equipment.

Secure IT support services

  • Compliance with the customer’s security policy
  • Access rights management
  • Verifying the identity of end-users
  • Logging and escalation of security alerts
  • Major Security Incident Management

Interested in our IT support service?

Leave your contact details and we will be in touch.

Niko Lehtonen

Sales Manager
050 492 5131
niko.lehtonen@tietokeskus.fi