Management and monitoring services
Our management and monitoring service frees up the time of our customers’ IT departments from troubleshooting servers, network devices and applications to more important issues. We actively monitor and maintain servers, network devices and applications, both in data centres and in the cloud – 24/7, constantly developing.
What does Tietokeskus’ Management and monitoring services include?
You can take advantage of our management and monitoring services either as a whole or in parts by purchasing monitoring or management separately.
Management service
Through our management service, we will troubleshoot and repair your servers and network equipment according to agreed service levels and in a mutually agreed manner. Our management service is particularly suited to organisations that need their services to operate outside normal office hours. The service also includes security updates and continuous development.
Monitoring service
Our monitoring service uses powerful monitoring tools to monitor systems, network devices and applications, enabling a faster response to potential disruptions or failures. With our monitoring service, you don’t have to purchase your own technical monitoring system or worry about its ongoing development on your own. We will always forward alerts from disruptions and failures detected by the monitoring system to you or your designated person.
Expertise and training services
Developing the customer’s IT environment is a matter of honour for us. By developing your IT, we ensure that IT serves your business and that your technical solutions are kept up to date. We also offer highly skilled expertise and consultancy services in server and network hardware, Microsoft environments, virtualisation and security.
Application platform services
The application platform service is an extension of our server monitoring and management service. We also take responsibility for the application platform (IIS), database (SQL) or customised business system (e.g. ERP or BI) included in the scope of the service, for which we also perform event, incident and problem management as well as changes.
Security in management and monitoring services
We manage your company’s basic server infrastructure, internal network and DMZ external network access settings for both your end users and third parties. Managing main user access rights and passwords is an essential part of our service. Tietokeskus’ service production is ISO27001 security certified.
- Defining access rights and managing passwords
- Secure architecture & security protocols
- Monitoring vulnerabilities and anomalies
- Taking security into account in configurations
- Security updates to server operating systems
- EOL server upgrades for security threats
Interested in our Management and monitoring services ?
Leave your contact details and we will be in touch.
Niko Lehtonen
Sales Manager
050 492 5131
niko.lehtonen@tietokeskus.fi